Privacy Policy
Mirror Palais – Privacy Policy
Last updated: Dec 2, 2025
This Privacy Policy describes how www.mirrorpalais.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use, or make a purchase from the Site.
Contact
If you have questions about this policy or would like to exercise your privacy rights, please contact us by email at help@mirrorpalais.com or by mail at:
Mirror Palais LLC
50 Eldridge St, Floor 5
New York, NY 10002
United States
Collecting Personal Information
We collect certain information about your device, your interaction with the Site, and information needed to process your purchases or support requests. “Personal Information” means any information that can identify an individual.
Below is an overview of what we collect, why, and with whom it is shared.
1. Device Information
Purpose of collection:
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To load the Site accurately and optimize performance.
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To perform analytics on Site usage.
Source of collection:
Collected automatically using cookies, log files, web beacons, tags, pixels, and the following tracking technologies:
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Meta Pixel
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TikTok Pixel
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Google tracking tools
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Klaviyo tracking
Disclosure for a business purpose:
Shared with:
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Shopify (store platform)
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Klaviyo (email/SMS & analytics)
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Meta (Facebook/Instagram)
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TikTok
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Google (Analytics & Ads)
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Pinterest (Ads & tracking)
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Polar Analytics
Personal Information collected:
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Browser version
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IP address
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Time zone
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Cookie information
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Device identifiers
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Search terms
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How you interact with the Site
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Pages or products viewed
2. Order Information
Purpose of collection:
To fulfill orders, process payments, arrange shipping, provide invoices/order confirmations, communicate with customers, screen for fraud, and offer relevant marketing (when permitted).
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
Shared with:
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Shopify (store platform)
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Stripe, PayPal, Shop Pay, Apple Pay, Google Pay, Affirm, Afterpay, Klarna (payment processors)
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UPS, USPS, FedEx (shipping partners)
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Instagram Shopping, TikTok Shop, Facebook Shop, Google Shopping (sales channels)
Personal Information collected:
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Name
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Billing address
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Shipping address
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Payment information (credit cards: Visa, Mastercard, Amex, Discover; PayPal; Shop Pay; Apple Pay; Google Pay; Affirm; Afterpay; Klarna)
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Email address
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Phone number
3. Customer Support Information
Purpose of collection:
To provide customer assistance, investigate issues, and manage inquiries.
Source of collection:
Provided directly by you during support interactions.
Disclosure for a business purpose:
We do not use third-party customer support platforms. Support is handled directly via email.
Personal Information collected:
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Order history
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Photos submitted for damage or fit claims
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Social media handles (if you contact us via social platforms)
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Any additional details you voluntarily share
Minors
The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you believe your child has provided us with their information, please contact us for removal.
Sharing Personal Information
We share your Personal Information with service providers to help provide our services and fulfill our contract with you.
Examples include:
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Shopify (store platform & hosting)
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Meta, TikTok, Google, Pinterest (for analytics and advertising)
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Klaviyo (email & SMS marketing, behavioral tracking)
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Stripe, PayPal, Shop Pay, Apple Pay, Google Pay, Affirm, Afterpay, Klarna (payment processing)
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UPS, USPS, FedEx (shipping & fulfillment)
We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements and marketing communications.
Examples:
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We use Google Analytics to understand how users engage with the Site.
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We use Meta Pixel, TikTok Pixel, and Pinterest Tag to show ads on their respective platforms.
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We use Klaviyo for email/SMS remarketing and ad retargeting.
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We use Shopify Audiences to create ad audiences and participate in cross-merchant audience sharing.
We may share information about your Site usage, purchases, and interactions with advertising partners via cookies, pixels, and direct integrations.
Opt-out options:
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Pinterest Ads settings: https://www.pinterest.com/settings/privacy/
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TikTok Ads: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data
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Digital Advertising Alliance: https://optout.aboutads.info/
Using Personal Information
We use your Personal Information to:
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Offer and manage products
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Process payments
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Fulfill orders
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Provide customer support
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Send updates on products, services, and promotions
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Improve Site performance
GDPR – European Customers
If you are a resident of the EEA, you have rights to access, correct, update, or erase your Personal Information, or request portability.
To exercise these rights, contact us at help@mirrorpalais.com.
Your data may be transferred outside the EEA, including to Canada and the U.S., where Shopify stores and processes data.
Learn more: Shopify’s GDPR Whitepaper (available on Shopify Help Center).
Lawful Basis for Processing (GDPR)
We process your data under:
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Your consent
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Contract performance
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Compliance with legal obligations
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Our legitimate interests (e.g., fraud prevention, business operations)
Automatic Decision-Making
We do not engage in automated decision-making that has significant legal effects.
Shopify uses limited automated tools for fraud prevention (e.g., temporary IP or card blacklisting).
Selling Personal Information (CCPA)
We sell or share Personal Information as defined by the California Consumer Privacy Act due to participation in targeted advertising and audience-sharing programs.
Categories sold or shared include:
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Identifiers (IP address, device ID, email address)
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Internet activity (pages viewed, ads interacted with)
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Purchase information
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Email address associated with purchases (via Shopify Audiences)
We do not sell data of minors under 16.
To opt out of sale/sharing, you may use the opt-out links under “Behavioural Advertising” or email us at help@mirrorpalais.com.
Your Rights (California – CCPA)
California residents may request:
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Access to the Personal Information we hold
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Deletion of Personal Information
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Correction of inaccuracies
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That we stop selling/sharing your information
To exercise these rights, contact us at help@mirrorpalais.com.
You may also authorize an agent to make these requests on your behalf.
Cookies
We use cookies to improve your browsing experience, track performance, remember preferences, and support advertising functions.
This includes standard Shopify cookies (listed in Shopify’s current cookie documentation), plus cookies from:
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Klaviyo
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Google Ads
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Meta (Facebook/Instagram)
You may manage cookies via your browser settings. Blocking cookies may affect Site functionality.
Do Not Track
Because no industry standard for DNT exists, we do not modify our data practices in response to Do Not Track signals.
Changes
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates take effect upon posting to the Site.
Complaints
If you wish to make a privacy-related complaint, contact us at help@mirrorpalais.com.
If you are not satisfied with our response and reside in the EEA, you may lodge a complaint with the appropriate supervisory authority. We reference:
Ireland Data Protection Commission
https://www.dataprotection.ie/en/contact/how-contact-us