Refund policy

All "Pre Order" items are 100% made to order and will take 12-14 weeks to ship. Shipment delays do not qualify for refunds. Please do not email us for updates on your order if the estimated time for shipment has not yet elapsed. Please email help@mirrorpalais.com if your tracking number is not sent in the estimated time frame.

At this time all domestic orders are shipped using the United States Postal Service. Please follow your tracking number for updates with tracking. If there is an issue with your delivery please follow up directly with the USPS with your tracking number.

Please visit our Return portal to initiate a return. For assistance, email help@mirrorpalais.com